logo

Jetstar

It is a wholly owned subsidiary of Qantas, created in response to the threat posed by airline Virgin Blue. Jetstar is part of Qantas' two brand strategyof having Qantas Airways for the premium full-service market and Jetstar for the low-cost market. Jetstar carries 8.5% of all passengers travelling in and out of Australia.

The airline operates an extensive domestic network as well as regional and international services from its main base at Melbourne Airport,[8] using a mixed fleet of the Airbus A320 family and the Boeing 787 Dreamliner. Like its Qantas parent, Jetstar competes with Virgin Australia.

Our 10-point Customer Guarantee

  • Your safety is our highest priority
  • We commit to provide the lowest fares with our 'Price Beat Guarantee'*
  • Our team are always here to help, 24 hours a day, 7 days a week
  • We'll let you know your choices if your flight is changed before you travel
  • We'll keep you updated and provide options if things don't go to plan on the day
  • You will get what you paid for
  • We’ll resolve issues quickly
  • You can have confidence in how quickly we will refund your money
  • We share your passion for protecting our environment
  • We commit to the privacy of your personal information